Insurance Client Experience Specialist

Midlandsinsuranceagent; Midland, Northern (MI, KY); Hybrid; USD 41.000 - 60.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

Robert Boerner Insurance & Financial Services Inc is seeking a Customer Service Representative to join a State Farm Agent team in Midland, MI. The role focuses on delivering exceptional customer experiences, resolving inquiries, processing policy changes, and coordinating with agency staff to meet community needs.

Responsibilities include handling inquiries, updating policies, processing claims, and maintaining records.

Qualifikationen

• Effective communication and interpersonal abilities.
• High attention to detail and ability to multitask.
• Experience in customer service is preferred.

Aufgaben

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Call new customers and prospect current and future customers.
• Speak on the phone or via Zoom with customers.
• Assist in scheduling for the office.
• Maintain a positive culture in the office.

Kenntnisse

Communication and interpersonal skills

Detail-oriented and multitask

Customer service experience

Jobbeschreibung

Robert Boerner Insurance & Financial Services Inc is seeking a Customer Service Representative to join a State Farm Agent team in Midland, MI. The role focuses on delivering exceptional customer experiences, resolving inquiries, processing policy changes, and coordinating with agency staff to meet community needs.

Responsibilities include handling inquiries, updating policies, processing claims, and maintaining records.