Insurance Customer Support Specialist | Flexible Schedule

Kyle Lott Agency - Farm Bureau; Dowagiac (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Gym membership

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kyle Lott Agency - Farm Bureau is seeking a Customer Service Representative in Dowagiac, Michigan. In this customer-focused role, you will assist clients with policy changes and provide daily support, while maintaining strong relationships through proactive communication.

Insurance experience is preferred, but a positive attitude, strong communication, and the ability to multitask are essential. Join our supportive team environment and help make insurance easier for our community.

Qualifications

• Insurance experience preferred, but not required.
• Strong communication and problem-solving skills are essential.
• Detail-oriented and organized individuals will excel.
• Positive attitude and team-first mindset are necessary.
• Ability to multitask in a fast-paced environment is a must.

Responsibilities

• Assist customers with policy changes and inquiries.
• Provide daily customer support and assistance.
• Process policy updates and documentation accurately.
• Maintain strong relationships through proactive communication.
• Support the agency with administrative tasks.
• Follow up to ensure customer needs are resolved.

Skills

Communication skills

Problem-solving skills

Organizational skills

Detail-oriented

Multitasking

Job description

Kyle Lott Agency - Farm Bureau is seeking a Customer Service Representative in Dowagiac, Michigan. In this customer-focused role, you will assist clients with policy changes and provide daily support, while maintaining strong relationships through proactive communication.

Insurance experience is preferred, but a positive attitude, strong communication, and the ability to multitask are essential. Join our supportive team environment and help make insurance easier for our community.