Customer Service Specialist

Farm Bureau Insurance of Michigan; Lapeer (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

Farm Bureau Insurance of Michigan in Lapeer, MI is seeking a Customer Service Specialist for a full-time, on-site role. You will handle daily customer support tasks, aim for high customer satisfaction, and maintain professional phone etiquette to ensure an outstanding service experience.

The ideal candidate will bring strong communication skills, empathy, and the ability to manage challenging customer interactions with professionalism, while working well within a team and adapting to changing

Qualifications

• Experience in customer service or related field is beneficial.
• Strong verbal and written communication required.
• Ability to handle difficult customer situations with professionalism.

Responsibilities

• Provide customer support and ensure customer satisfaction.
• Maintain phone etiquette and deliver an excellent customer experience.
• Respond to inquiries accurately and efficiently.
• Collaborate with team to resolve issues and improve service quality.

Skills

Customer service

Phone etiquette

Communication

Empathy

Attention to detail

Teamwork

Problem solving

P&C license

Job description

Farm Bureau Insurance is Michigan's Insurance Company, dedicated to protecting the farms, families, and businesses of the state. Founded in 1949 by Michigan farmers, our values of hard work, honest service, and dedication to Michigan's future still guide us today. With 450 agents across Michigan, we provide a full range of insurance services to nearly 500,000 policyholders.

Role Description

This is a full-time on-site role as a Customer Service Specialist at Farm Bureau Insurance in Lapeer, MI. The Customer Service Specialist will be responsible for daily tasks such as providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering an excellent customer experience.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Service skills
• Phone Etiquette and Customer Experience skills
• Excellent verbal and written communication skills
• Ability to handle difficult customer situations with empathy and professionalism
• Attention to detail and problem-solving skills
• Ability to work well in a team and adapt to changing priorities
• Prior experience in customer service or a related field is a plus
• Property/Casualty Licensed or willing to obtain license