On-Site Customer Experience Specialist

Midwest Salt & Grit One; Winfield (IL); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

401k with company matching

Company-paid health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid time off

Job summary

Midwest Salt is seeking a Customer Service Specialist in Winfield, IL to be the crucial link between the company and our customers. You will handle the full customer journey from orders to delivery scheduling and issue resolution.

Daily duties include handling inquiries via phone, email, and website, coordinating deliveries, and processing orders across channels. This entry-level role offers comprehensive training and strong benefits.

Qualifications

• Ability to make customers feel heard and find solutions.
• Strong written and verbal communication.
• Attention to detail and multitasking.
• Problem-solving mindset with a customer-first attitude.
• Basic computer proficiency (training provided).
• Positive, energetic personality with a desire to learn and grow.
• Degree preferred.

Responsibilities

• Creating exceptional customer experiences through phone, email, and online interactions.
• Processing and managing customer orders from multiple channels (phone, email, website).
• Coordinating deliveries and ensuring timely communication with customers.
• Resolving product concerns, billing questions, and other customer inquiries.
• Managing accounts receivable for recent transactions.
• Processing customer credits and refunds according to company standards.

Skills

Customer empathy

Communication

Attention to detail

Problem solving

Computer literacy

Growth mindset

Degree preferred

Education

Degree preferred

Tools

None

Job description

Midwest Salt is seeking a Customer Service Specialist in Winfield, IL to be the crucial link between the company and our customers. You will handle the full customer journey from orders to delivery scheduling and issue resolution.

Daily duties include handling inquiries via phone, email, and website, coordinating deliveries, and processing orders across channels. This entry-level role offers comprehensive training and strong benefits.