On-Site Customer Experience Specialist | Entry-Level

Midwest Salt; Winfield (IL); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

401k with company matching

Health insurance

Vision insurance

Life insurance

Disability insurance

Vacation days

PTO

Bonus days off

Job summary

Midwest Salt is seeking a Customer Service Specialist to serve as the friendly, knowledgeable voice for the brand from its Winfield, IL location. The role covers order processing, delivery scheduling, and issue resolution, ensuring seamless experiences for customers.

Ideal candidates bring strong communication skills, a customer-first mindset, and the ability to multitask in a fast-paced environment. The position is full-time, entry-level with comprehensive benefits and growth opportunities.

Qualifications

• Ability to make customers feel heard and understood.
• Strong written and verbal communication skills.
• Attention to detail and ability to multitask.
• Problem-solving mindset with a customer-first attitude.
• Basic computer proficiency; training provided on our systems.

Responsibilities

• Handle the complete customer journey from order to delivery scheduling and issue resolution.
• Create exceptional experiences through phone, email, and online interactions.
• Process and manage orders from multiple channels (phone, email, website).
• Coordinate deliveries and maintain timely communication with customers.
• Resolve product concerns, billing questions, and other inquiries.
• Manage accounts receivable for recent transactions.
• Process customer credits and refunds per company standards.

Skills

Customer service

Communication

Multitasking

Problem solving

Basic computer skills

Positive attitude

Degree preferred

Education

Bachelor’s degree or equivalent

Job description

Midwest Salt is seeking a Customer Service Specialist to serve as the friendly, knowledgeable voice for the brand from its Winfield, IL location. The role covers order processing, delivery scheduling, and issue resolution, ensuring seamless experiences for customers.

Ideal candidates bring strong communication skills, a customer-first mindset, and the ability to multitask in a fast-paced environment. The position is full-time, entry-level with comprehensive benefits and growth opportunities.