On-Site Customer Experience Specialist

careersus-teleperformance; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401K plan

Life insurance

Job summary

Teleperformance in Bristol, Tennessee is seeking a Customer Support Specialist to be on-site as the main contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role is ideal for individuals who thrive in a high-velocity environment and are passionate about service delivery, with opportunities for growth within a global leader in digital business services.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Proficient in PC operation and navigation.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Ability to work on site at our Bristol, TN location.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Communication

Typing 25 wpm

PC navigation

Windows OS

Team collaboration

Education

High School Diploma or equivalent

Tools

Windows OS

Desktop PCs

Job description

Teleperformance in Bristol, Tennessee is seeking a Customer Support Specialist to be on-site as the main contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role is ideal for individuals who thrive in a high-velocity environment and are passionate about service delivery, with opportunities for growth within a global leader in digital business services.