Customer Service Representative- 2nd Shift

Bomb Party; Pike Road (AL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

PTO

401(k) with match

Employee assistance program

Insurance (medical, dental, vision, &-

Health savings account

Employee discount

Occasional product samples

Job summary

Bomb Party is seeking reliable, hardworking individuals to join our team in a full-time, on-site role. You will respond to customer inquiries via email, chat, and phone, assist with order processing, and provide product information to customers and representatives.

The position emphasizes empathy, accuracy, and timely problem resolution. Employees receive benefits such as PTO, a 401(k) with match, EAP, comprehensive insurance, a health savings account, employee discounts, and occasional product

Qualifications

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Assist customers and Representatives with order processing, including order entry, tracking, and returns.
• Provide product information, pricing, and availability to customers and Representatives.
• Troubleshoot and resolve customer issues with empathy and efficiency.
• Collaborate with internal teams to elevate and resolve complex customer problems.

Responsibilities

• Respond to inquiries via email, chat, and phone in a timely, professional manner.
• Assist with order processing, tracking, and returns for customers and reps.
• Provide accurate product information, pricing, and stock status.
• Troubleshoot issues and empower teams to resolve problems quickly.
• Maintain records of interactions and help identify process improvements.

Skills

Communication

Attention to detail

Time management

Empathy

Problem solving

Tools

CRM software

Job description

At Bomb Party®, we believe in sparkle, surprises, and sisterhood. Founded by two sisters with a big dream and a live stream, we've grown into a multi-million-dollar social selling sensation, and we’re just getting started. Our one-of-a-kind reveal experience, trend-setting jewelry, and vibrant rep community have made us one of the fastest-growing brands in the industry.

We are actively seeking reliable, hardworking, and motivated individuals to join our team.

What We Offer

• Paid time off
• 401(k) with match
• Employee assistance program
• Insurance (medical, dental, vision, and life)
• Health savings account
• Employee discount
• Occasional product samples

What You do:

• Respond promptly and professionally to customer inquiries via email, chat, and phone. Assistcustomers and Representatives with order processing, including order entry, tracking, and returns.
• Provide product information, pricing, and availability to customers and Representatives.
• Troubleshoot and resolve customer issues and concerns with empathy and efficiency.
• Collaborate with internal teams to elevate and resolve complex customer problems.
• Maintainaccurate records of customer interactions and transactions as appropriate.
• Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience.
• Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.

What You Bring

• Ability to communicate clearly and professionally with reps and cross-functional partners.
• Ability to sit for extended periods and perform physical tasks, including lifting and carrying items weighing approximately 30–50 pounds, with or without reasonable accommodation.
• Ability to bend, reach, stand, walk, and move with agility throughout the workday.
• Basic math skills to support inventory tracking, order verification, quantity counts, and shipping accuracy.
• Strong attention to detail with a commitment to accuracy and quality.
• Effective organizational skills with the ability to prioritize multiple tasks and maintain accurate records.
• Strong verbal and written communication skills.
• Effective time-management skills and the ability to meet deadlines in a fast-paced environment

Schedule

• Full-time on-site position, Monday through Friday, 1:00 PM-10:00 PM
• Occasional overtime is required.

Bomb Party is an equal opportunity employer. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All qualified candidates will receive fair consideration for employment. Candidates in need of an accommodation to facilitate the application process may send their request to [e-mail]