On-Site Customer Experience Specialist

TP; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

TP in North Lauderdale, Florida is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

The role requires a High School Diploma, call center experience, strong communication, and the ability to work independently in a fast-paced environment. On-site position with comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent.
• 18 years of age or older.
• Experience in a call center.
• Proficient typing 30 WPM.
• Proficient in PC operation and navigation.
• Basic home network setup and troubleshooting.
• Ability to work independently.
• Excellent verbal and written communication.
• Able to work in a fast-paced, changing environment.
• Strong listening skills.

Responsibilities

• Handle inbound calls, emails and cases to resolve inquiries and provide excellent service.
• Front-line ambassador to protect our brand and ensure customer satisfaction.
• Work in a high-velocity environment and help deliver consistent, high-quality support.

Skills

Call center experience

Typing 30 WPM

PC operation

Network troubleshooting basics

Home Wi-Fi setup

Router/switch setup

Excellent communication

Independent work

Adaptability in fast-paced environment

Strong listening skills

Education

High School Diploma or equivalent

Job description

TP in North Lauderdale, Florida is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

The role requires a High School Diploma, call center experience, strong communication, and the ability to work independently in a fast-paced environment. On-site position with comprehensive benefits and growth opportunities.