Customer Service Representative - Onsite

iHire; Hialeah (FL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll connect with customers and resolve their inquiries through various channels. This role emphasizes the importance of communication and problem-solving skills in a fast-paced environment. The company values its employees' well-being and fosters a supportive culture, ensuring that everyone feels valued and inspired. With competitive wages and comprehensive benefits, this position offers a fulfilling career path where you can thrive and make a difference. If you're passionate about helping others and enjoy a dynamic work atmosphere, this opportunity is perfect for you.

Qualifications

• Proven call center experience and ability to work independently.
• Excellent communication skills and ability to stay composed under pressure.

Responsibilities

• Connect with customers via various channels to resolve issues.
• Calmly de-escalate situations and provide feedback on call issues.

Skills

Customer Service

Communication Skills

Problem Solving

Typing (25 WPM)

PC Operation

Education

High School Diploma or equivalent

Tools

Router Configuration

Wi-Fi Network Setup

Job description

Customer Service Representative - Onsite

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Minimum Requirements:

• High School Diploma or equivalent
• 18 years of age or older
• Proven call center experience
• Typing 25 WPM
• Proficient in PC operation and navigation
• Ability to set up home Wi-Fi network
• Ability to set up and configure a router or switch
• Core proficiency with a laptop or desktop computer
• Able to work independently
• Excellent communication skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer.