Banking Customer Service Representative - Onsite

Teleperformance; Florida; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance is looking for a Banking Customer Service Representative based on-site in North Lauderdale, Florida. You will engage with customers to resolve inquiries through various channels while delivering outstanding service.

The ideal candidate will possess a High School Diploma, proven call center experience, and strong communication skills. Join us at Teleperformance to take the next step in your career with competitive wages and full benefits.

Qualifications

• High School Diploma or equivalent required.
• 18 years of age or older.
• Proficient in PC operation and navigation.
• Ability to set up home Wi-Fi network.

Responsibilities

• Connect with customers via phone/email/chat/social media.
• Calmly attempt to resolve and de-escalate any issues.
• Respond to requests for assistance.
• Track all call-related information for auditing.

Skills

Proven call center experience

Outstanding communication

Typing 25 WPM

Entry-level network troubleshooting

Strong organizational skills

Education

High School Diploma or equivalent

Tools

PC operation and navigation

Job description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high‑tech and high‑touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

This position will be based on‑site at our North Lauderdale, Florida location.

Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de‑escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• High School Diploma or equivalent
• IT/Network certifications/degrees preferred
• 18 years of age or older
• Proven call center experience
• Typing 25 WPM
• Proficient in PC operation and navigation
• Entry‑level network troubleshooting
  • Ability to set up home Wi‑Fi network
  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
• Able to work independently

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem‑solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open‑Mindedness: Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience.

EOE/Disability/Vets