On-Site Customer Experience Champion, Welkom

Placements24; Willows (CA); In loco; USD 11.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Development opportunities

Positive atmosphere

Standard company benefits

Impact on customer satisfaction

Descrizione del lavoro

Placements24 is seeking a Customer Experience Specialist to join their Welkom, Free State team. This full-time, on-site role focuses on turning every customer interaction into a positive experience, gathering feedback, and supporting the overall customer journey.

You will address inquiries, resolve issues, stay updated on products, and help maintain a welcoming environment for customers visiting the premises. A strong work ethic and on-site availability are essential.

Competenze

• Proven experience in customer service or client relations.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric approach.
• Ability to stay calm under pressure.
• Familiarity with CRM software is an advantage.
• Team player who goes the extra mile.
• High school diploma; additional certifications are a plus.
• Reliable and punctual with a strong work ethic.
• Must be able to work on-site in Welkom.

Mansioni

• Engage with customers to understand needs and provide solutions.
• Handle inquiries and complaints professionally and empathetically.
• Resolve issues efficiently to ensure satisfaction.
• Gather feedback to identify service improvements.
• Maintain accurate records of interactions in the CRM.
• Collaborate with sales and marketing to improve the customer journey.
• Support teammates as needed.
• Stay informed about product knowledge and services.
• Create a welcoming environment for customers on-site.

Conoscenze

Customer service

CRM software

Communication skills

Problem solving

Calm under pressure

Team player

On-site work

Formazione

High school diploma

Strumenti

CRM software

Descrizione del lavoro

Placements24 is seeking a Customer Experience Specialist to join their Welkom, Free State team. This full-time, on-site role focuses on turning every customer interaction into a positive experience, gathering feedback, and supporting the overall customer journey.

You will address inquiries, resolve issues, stay updated on products, and help maintain a welcoming environment for customers visiting the premises. A strong work ethic and on-site availability are essential.