On-Site Customer Complaints Specialist (Temp-to-Hire)

Adecco; Andover (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Adecco Staffing is sourcing for a Customer Complaint Specialist in Andover, MA. This 100% ON-SITE role is a temp-to-potential-hire opportunity. Hours are 8:30AM-5:30PM, Monday-Friday.

The position is responsible for ensuring compliance with U.S. and Canadian regulations in handling and management of complaints and adverse event reporting, documenting, processing and closing customer complaints, and maintaining positive customer relationships within company policy.

Qualifications

• High School Diploma.
• 1–3 years of prior customer complaint experience (dental product experience strongly preferred).
• Computer skills using SAP and Microsoft Applications.
• Exceptional written and oral communication and ability to work as part of a team.

Responsibilities

• Document complaints in the complaint management system.
• Process incoming complaint product shipments (i.e., open and process mail).
• Review complaints to determine whether regulatory authority reporting and/or assessment by the Product Safety Officer is warranted.
• Assist with complaint shipment to the Designated Complaint Handling Unit (OCH U).
• Review complaint analysis reports and close out customer complaints according to applicable regulatory requirements and company policies and procedures.
• Write letters to clinicians and/or regulatory authorities regarding complaints.
• Communicate with external and internal customers via the regulatory telephone queue and department email inbox.

Skills

Communication skills

Teamwork

Customer service

Education

High School Diploma

Tools

SAP

Microsoft Applications

Job description

Adecco Staffing is sourcing for a Customer Complaint Specialist in Andover, MA. This 100% ON-SITE role is a temp-to-potential-hire opportunity. Hours are 8:30AM-5:30PM, Monday-Friday.

The position is responsible for ensuring compliance with U.S. and Canadian regulations in handling and management of complaints and adverse event reporting, documenting, processing and closing customer complaints, and maintaining positive customer relationships within company policy.