QA & Complaints Associate - Onsite (12-Month Contract)

Integrated Resources, Inc ( IRI ); Franklin Lakes (NJ); On-site; USD 41,328 - 44,083; Part time

Job summary

A medical equipment manufacturing company is seeking a Complaints Handler in Franklin Lakes, NJ. The role involves administrative data collection and customer engagement through phone and email. Required qualifications include a high school degree and proficiency in Microsoft Excel and Outlook. Candidates should be self-motivated and have prior customer service experience. This position requires onsite work five days a week, with a competitive pay range of $30.00 to $32.96 per hour.

Qualifications

• High school degree required.
• Strong Microsoft Excel and Outlook skills.
• Experience in customer service or complaint intake.
• Self-motivated and able to work with minimal supervision.
• Experience in regulated industry is a plus.

Responsibilities

• Administrative data collection and entry.
• Engage with internal and external customers via various communication methods.
• Triage complex customer inquiries, identify resolution parties, and minimize hand-offs.
• Maintain detailed records of outbound calls including representative names.

Skills

Microsoft Excel

Microsoft Outlook

Customer service experience

Strong verbal communication skills

Self-motivated

Education

High school degree

Tools

Microsoft Office (Word, Excel)

Job description

A medical equipment manufacturing company is seeking a Complaints Handler in Franklin Lakes, NJ. The role involves administrative data collection and customer engagement through phone and email. Required qualifications include a high school degree and proficiency in Microsoft Excel and Outlook. Candidates should be self-motivated and have prior customer service experience. This position requires onsite work five days a week, with a competitive pay range of $30.00 to $32.96 per hour.