Onsite Complaint Management Specialist II

Novozen Healthcare LLC; Franklin Lakes (NJ); On-site; USD 27,552 - 41,328; Full time

Job summary

A Healthcare Company based in Franklin Lakes, NJ, is seeking a Specialist II for Complaint Management. This entry-level contract position focuses on administrative tasks, including data entry and customer interaction. Candidates should be proficient in Microsoft Excel and possess strong communication skills. Experience in a customer service role is preferred, with training provided for compliance in a regulated industry. The job entails maintaining detailed records and working onsite five days a week.

Qualifications

• Must have experience in data entry and customer service roles.
• Self-motivated individual capable of working independently.
• Previous experience in a regulated industry is preferred.

Responsibilities

• Perform administrative data collection and data entry.
• Serve as a primary contact for customers via phone and email.
• Maintain records of customer interactions and complaints.
• Ensure compliance with company policies and procedures.

Skills

Data entry experience with high attention to detail

Proficiency in Microsoft Excel and Outlook

Experience in customer service or complaint intake roles

Strong verbal and written communication skills

Strong organizational and documentation skills

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

A Healthcare Company based in Franklin Lakes, NJ, is seeking a Specialist II for Complaint Management. This entry-level contract position focuses on administrative tasks, including data entry and customer interaction. Candidates should be proficient in Microsoft Excel and possess strong communication skills. Experience in a customer service role is preferred, with training provided for compliance in a regulated industry. The job entails maintaining detailed records and working onsite five days a week.