Customer Complaint Specialist

Adecco; Andover (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Adecco Staffing is sourcing for a Customer Complaint Specialist in Andover, MA. This 100% ON-SITE role is a temp-to-potential-hire opportunity. Hours are 8:30AM-5:30PM, Monday-Friday.

The position is responsible for ensuring compliance with U.S. and Canadian regulations in handling and management of complaints and adverse event reporting, documenting, processing and closing customer complaints, and maintaining positive customer relationships within company policy.

Qualifications

• High School Diploma.
• 1–3 years of prior customer complaint experience (dental product experience strongly preferred).
• Computer skills using SAP and Microsoft Applications.
• Exceptional written and oral communication and ability to work as part of a team.

Responsibilities

• Document complaints in the complaint management system.
• Process incoming complaint product shipments (i.e., open and process mail).
• Review complaints to determine whether regulatory authority reporting and/or assessment by the Product Safety Officer is warranted.
• Assist with complaint shipment to the Designated Complaint Handling Unit (OCH U).
• Review complaint analysis reports and close out customer complaints according to applicable regulatory requirements and company policies and procedures.
• Write letters to clinicians and/or regulatory authorities regarding complaints.
• Communicate with external and internal customers via the regulatory telephone queue and department email inbox.

Skills

Communication skills

Teamwork

Customer service

Education

High School Diploma

Tools

SAP

Microsoft Applications

Job description

Adecco Staffing is sourcing for a Customer Complaint Specialist in Andover, MA! This role is 100% ON-SITE and is a temp-to-potential-hire opportunity.

Hours: 8:30AM-5:30PM, Monday-Friday

Pay: $25/hour

Job Summary:

This position is responsible for performing tasks that ensure compliance with United States and Canadian regulations for the handling and management of complaints and adverse event reporting. Responsibilities include documenting, processing, and closing of customer complaints. This position is also responsible for maintaining positive customer relationships within compliance of company policies.

Job Responsibilities:

• Document complaints in the complaint management system.
• Process incoming complaint product shipments (i.e., open and process mail)
• Review complaints to determine whether regulatory authority reporting and/or assessment by the Product Safety Officer is warranted.
• Assist with complaint shipment to the Designated Complaint Handling Unit (OCH U).
• Review complaint analysis reports and close out customer complaints according to applicable regulatory requirements and company policies and procedures.
• Write letters to clinicians and/or regulatory authorities regarding complaints.
• Communicate with external and internal customers via the regulatory telephone queue and department email inbox.

Requirements:

• High School Diploma
• 1-3 years of prior customer complaint experience (dental product experience strongly preferred)
• Computer skills, using SAP and Microsoft Applications
• Exceptional written/oral communications, being able to work as a part of a team

Pay Details: $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: