Clerical Support Warranty Compliance

Adecco Portugal; Cranberry Township (Butler County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid leave

Job summary

Adecco is seeking a Customer Quality Support Specialist to ensure warranty compliance and customer satisfaction within the client's quality solutions department. You will handle email communications regarding quality complaints, assess eligibility against warranty terms, and document details in SAP or other ERP systems.

The role emphasizes clerical support skills, attention to detail, and collaboration with the customer quality solutions team to maintain high standards of service.

Qualifications

• Experience working with SAP or ERP systems and attention to detail required.
• Strong written and verbal communication abilities.
• Ability to review warranty policies and determine eligibility based on documented terms.

Responsibilities

• Respond to customer inquiries related to quality complaints via email.
• Review complaints against warranty policies to assess coverage eligibility.
• Enter detailed complaint and warranty information into SAP or similar ERP systems.
• Support the quality solutions team to maintain high customer satisfaction and warranty adherence.

Skills

Attention to detail

Communication skills

Problem-solving

Schedule 8:00 AM–4:30 PM

Tools

SAP

Job description

Customer Support Specialist – Warranty Compliance

Join the dedicated team at Adecco as a Customer Quality Support Specialist, where you will play a crucial role in ensuring customer satisfaction and warranty compliance within our client’s quality solutions department. In this clerical support position, you will manage communication via email regarding quality complaints, review warranty details to determine eligibility, and accurately document information in SAP, leveraging previous experience with ERP systems.

Key Responsibilities

• Respond to and manage customer inquiries related to quality complaints via email
• Review complaints against warranty policies and terms to assess coverage eligibility
• Enter detailed complaint and warranty information into SAP or similar ERP systems
• Support the customer quality solutions team in maintaining high standards of customer satisfaction and warranty adherence

Qualifications

• Prior experience working with SAP or a comparable ERP system
• Strong attention to detail and organizational skills
• Excellent communication and problem-solving abilities
• Ability to work Monday through Friday, 8:00 AM to 4:30 PM

Benefits & Opportunities

• Competitive hourly rate of $25/hr
• Opportunity to develop your skills in quality assurance and ERP systems within a supportive environment

Pay Details

$25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.