Queenstown: E-commerce Customer Experience Champion

Placements24; Queenstown (MD); On-site; USD 11,000 - 17,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Paid time off

Employee discounts

Training and development

Job summary

Placements24 is seeking a dedicated E-commerce Customer Experience Specialist to join our client’s team in Queenstown, Eastern Cape. You will be the frontline representative, handling inquiries, resolving issues, and ensuring a positive, seamless customer journey across email, phone, live chat, and social media.

The ideal candidate has at least 2 years in customer service, excellent communication, and proficiency with CRM systems.

Qualifications

• High school diploma or equivalent; degree in a related field preferred.
• Minimum 2 years in customer service, preferably in e-commerce/retail.
• Excellent verbal and written communication; professional tone.
• Strong active listening and problem-solving abilities.
• Familiar with customer service software and CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond to customer inquiries via email, phone, live chat, and social media professionally.
• Resolve customer issues and complaints; escalate complex cases as needed.
• Process orders, returns, exchanges, and refunds per policy.
• Provide product information and assist customers with purchasing decisions.
• Gather feedback and identify trends to improve service and product.
• Contribute to knowledge base and FAQs for support.
• Identify opportunities to improve the customer experience.
• Build rapport with customers and foster brand loyalty.
• Collaborate with Sales, Operations, Marketing for cohesive experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Verbal communication

Written communication

Active listening

Time management

Empathy

Multitasking

Education

High school diploma

Related field degree

Tools

CRM software

CRM systems

Job description

Placements24 is seeking a dedicated E-commerce Customer Experience Specialist to join our client’s team in Queenstown, Eastern Cape. You will be the frontline representative, handling inquiries, resolving issues, and ensuring a positive, seamless customer journey across email, phone, live chat, and social media.

The ideal candidate has at least 2 years in customer service, excellent communication, and proficiency with CRM systems.