Retail Customer Service Specialist - Growth & Discounts

Placements24; Queenstown (MD); On-site; USD 11,000 - 14,000; Full time

Benefits offered by this job

Employee discounts

Comprehensive training

Supportive team environment

Career advancement

Overtime opportunities

Stable working hours

Job summary

Placements24 is seeking a customer-focused Service Representative in Queenstown, Eastern Cape. You will be the first point of contact for customers, handling inquiries, processing transactions, and ensuring a positive shopping experience.

The role requires excellent communication, patience, and a commitment to service excellence. You will support store operations and contribute to a seamless customer journey while representing the brand professionally.

Qualifications

• Previous experience in customer service, preferably within a retail environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to empathize with customers.
• Patience, professionalism, and a positive attitude.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Provide accurate information about products, services, and store policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process returns, exchanges, and refunds according to company guidelines.
• Maintain customer records and document all interactions.
• Build rapport with customers and foster a positive shopping experience.
• Identify opportunities to upsell or cross-sell products where appropriate.
• Gather customer feedback and report it to management for service improvement.
• Assist with general store duties as needed.
• Adhere to all customer service standards and company protocols.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Time management

Interpersonal skills

POS systems

Office software

Education

High school diploma

Tools

POS systems

Office software

Job description

Placements24 is seeking a customer-focused Service Representative in Queenstown, Eastern Cape. You will be the first point of contact for customers, handling inquiries, processing transactions, and ensuring a positive shopping experience.

The role requires excellent communication, patience, and a commitment to service excellence. You will support store operations and contribute to a seamless customer journey while representing the brand professionally.