Client Support Advisor - Queenstown

Placements24; Queenstown (MD); On-site; USD 11,000 - 18,000; Full time

Benefits offered by this job

On-site role

Structured training

Pension fund

Job summary

Placements24 is seeking a Client Support Advisor in Queenstown, Eastern Cape. The role is on-site and focuses on delivering excellent service to our diverse client base.

You will respond to inquiries, resolve issues, and ensure a positive experience with every interaction. The successful candidate will have strong communication, problem-solving, and organizational skills, with a patient and empathetic demeanor.

Qualifications

• Previous experience in customer service, client relations, or a similar role is required.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in basic computer applications and comfortable learning new software systems.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong organizational skills and attention to detail.
• A patient, empathetic, and professional demeanor.
• Ability to work effectively both independently and as part of a team.
• Must be based in or willing to relocate to Queenstown, Eastern Cape.
• Matriculation certificate or equivalent qualification.

Responsibilities

• Respond to client inquiries via telephone, email, and in-person communication.
• Provide accurate information regarding client accounts, services, and company offerings.
• Assist clients with inquiries related to their accounts, transactions, and service usage.
• Resolve client issues and complaints promptly and efficiently, escalating when necessary.
• Maintain detailed and accurate client records within the company's database.
• Proactively identify opportunities to enhance the client experience and build stronger relationships.
• Liaise with internal departments to facilitate client requests and resolve complex issues.
• Adhere to all company policies and procedures related to client interaction and data privacy.
• Process client-related documentation and transactions accurately.
• Contribute to a positive and collaborative team environment.

Skills

Communication skills

Active listening

Problem solving

Computer literacy

Discretion

Attention to detail

Empathy

Teamwork

Education

Matric / equivalent

Job description

About the Role

Our client, a prominent organization serving the Queenstown, Eastern Cape community, is seeking an attentive and professional Client Support Advisor . This on-site role is crucial for providing excellent service and support to our client's diverse customer base. You will be the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive experience with every interaction. The ideal candidate possesses strong communication skills, a detail-oriented approach, and a genuine commitment to client satisfaction. This is an excellent opportunity to contribute to a reputable local business and develop your career in a supportive environment right here in Queenstown .

Key Responsibilities

• Respond to client inquiries via telephone, email, and in-person communication.
• Provide accurate information regarding client accounts, services, and company offerings.
• Assist clients with inquiries related to their accounts, transactions, and service usage.
• Resolve client issues and complaints promptly and efficiently, escalating when necessary.
• Maintain detailed and accurate client records within the company's database.
• Proactively identify opportunities to enhance the client experience and build stronger relationships.
• Liaise with internal departments to facilitate client requests and resolve complex issues.
• Adhere to all company policies and procedures related to client interaction and data privacy.
• Process client-related documentation and transactions accurately.
• Contribute to a positive and collaborative team environment.

Requirements

• Previous experience in customer service, client relations, or a similar role is required.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in basic computer applications and comfortable learning new software systems.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong organizational skills and attention to detail.
• A patient, empathetic, and professional demeanor.
• Ability to work effectively both independently and as part of a team.
• Must be based in or willing to relocate to Queenstown, Eastern Cape .
• Matriculation certificate or equivalent qualification.

Benefits

• Competitive annual salary of R .
• On-site role offering direct team collaboration in Queenstown .
• Structured training program to ensure your success.
• Opportunities for professional development and skill enhancement.
• Contribution to a pension fund.
• A stable and reputable employer within the community.
• Supportive management and team environment.
• Make a tangible difference in client satisfaction.