On-Site Customer Care Pro for Insurance Project (Full-Time)

Capgemini; United States; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Grocery & Restaurant Vouchers

Medical Insurance

Life Insurance

Career development and training

Collaborative culture

Job summary

Capgemini is hiring a Customer Service Representative for an on-site role in Mexico City. The position requires handling inquiries about insurance policies, resolving issues with empathy, and documenting interactions.

You will work closely with Claims, Underwriting, and Policy Support teams to ensure accurate policy information and timely resolutions. Applicants should have a high school diploma, advanced English, and prior experience in customer service or call centers, with strong

Qualifications

• Experience in customer service or call center environments.
• Strong communication and problem-solving skills.
• Fluent or advanced English is required.

Responsibilities

• Handle customer inquiries about insurance policies and coverage.
• Resolve moderately complex issues with empathy and professionalism.
• Explain policy details and make decisions within defined guidelines.
• Document interactions and escalate unresolved cases when needed.
• Collaborate with Claims, Underwriting, and Policy Support teams.
• Identify trends and suggest process improvements.
• Stay up to date on compliance, legal requirements, and product updates.

Skills

Customer service

Call center

Communication

English proficiency

On-site availability

Education

High school diploma

Job description

Capgemini is hiring a Customer Service Representative for an on-site role in Mexico City. The position requires handling inquiries about insurance policies, resolving issues with empathy, and documenting interactions.

You will work closely with Claims, Underwriting, and Policy Support teams to ensure accurate policy information and timely resolutions. Applicants should have a high school diploma, advanced English, and prior experience in customer service or call centers, with strong