Representante de Seguros — Servicio al Cliente (Híbrido)

Placements24; United States; Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Training on insurance products

Career advancement opportunities

Job summary

Placements24 is seeking an empathetic Representante de Servicio al Cliente para Seguros to join a leading insurance company’s customer support team. The role blends remote work with in-office collaboration in a hybrid setup, focusing on assisting clients with policies, inquiries, and claims.

Fluency in Spanish is required; strong communication and CRM skills are valued, with training provided and opportunities for growth within a supportive, professional team.

Qualifications

• Experience in customer service, preferably in insurance/financial services.
• Excellent verbal and written communication with a friendly tone.
• Strong listening and problem-solving abilities.
• Proficiency with CRM systems and customer support tools.
• Ability to multitask and manage time in a dynamic environment.

Responsibilities

• Respond to inquiries via phone, email, and chat about policy details, billing, coverage, and claims.
• Help policyholders understand their coverage and benefits.
• Guide customers through policy changes, renewals, and cancellations.
• Assist with initiating claims and provide updates on status.
• Resolve issues and escalate complex cases when needed.
• Process endorsements, payments, and other admin tasks.
• Maintain accurate records in the CRM system.
• Inform customers about new products and services.
• Ensure high customer satisfaction with timely support.
• Collaborate with internal teams to resolve issues.

Skills

Customer service

Communication

Active listening

CRM software

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking an empathetic Representante de Servicio al Cliente para Seguros to join a leading insurance company’s customer support team. The role blends remote work with in-office collaboration in a hybrid setup, focusing on assisting clients with policies, inquiries, and claims.

Fluency in Spanish is required; strong communication and CRM skills are valued, with training provided and opportunities for growth within a supportive, professional team.