Bilingual Insurance Customer Service Rep — Hybrid

Insight Global; Wilkes-Barre (Luzerne County); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Insight Global is hiring for a Customer Service Representative to support a call center. The role involves handling inbound and outbound calls with insureds and stakeholders, delivering accurate information, and maintaining records. This hybrid position requires on-site presence three days a week and offers a 6-month contract-to-hire path.

The ideal candidate has strong communication skills, problem-solving ability, and a customer-focused approach, with prior call center experience preferred.

Qualifications

• Excellent communication and problem-solving skills, with strong attention to detail and a customer-focused approach.
• Ability to work in a fast-paced environment.
• Demonstrates empathy and understanding toward customer concerns.
• Proficient in the use of computer systems and relevant software.
• Commitment to delivering exceptional customer service.
• Previous call center experience preferred.

Responsibilities

• Interacts with customers via inbound and outbound phone calls specific to inbound skills.
• Resolves customer inquiries or escalates to the appropriate department.
• Provides clear and concise information to customers.
• Maintains accurate and detailed records of customer interactions.
• Adheres to quality standards and procedures to ensure consistent service.
• Owns each interaction and focuses on first-contact resolution.

Skills

Excellent communication

Problem-solving

Empathy

Detail-oriented

Customer-focused

Job description

Insight Global is hiring for a Customer Service Representative to support a call center. The role involves handling inbound and outbound calls with insureds and stakeholders, delivering accurate information, and maintaining records. This hybrid position requires on-site presence three days a week and offers a 6-month contract-to-hire path.

The ideal candidate has strong communication skills, problem-solving ability, and a customer-focused approach, with prior call center experience preferred.