On-Site Customer Experience Specialist – Mexico City

Farmers Group Inc.; Delaware; On-site; USD 9,700 - 13,000; Full time

Benefits offered by this job

Ongoing training and development

Job summary

Farmers Insurance is seeking a Customer Experience Representative to join our on-site team in Mexico City (Polanco). You will handle customer inquiries about insurance policies, resolve issues with empathy, and explain policy details while documenting interactions and collaborating with multiple teams.

A strong focus on compliance and continuous improvement is essential. Ideal candidates have at least 1 year in customer service, call center experience, and are available to work on-site.

Qualifications

• 1+ year of customer service experience.
• Call center experience preferred.
• On-site in Mexico City (Polanco) required.

Responsibilities

• Handle customer inquiries about insurance policies and coverage.
• Resolve moderately complex issues with empathy and professionalism.
• Explain policy details and make decisions within defined guidelines.
• Document interactions and escalate unresolved cases when needed.
• Collaborate with Claims, Underwriting, and Policy Support teams.
• Identify trends and suggest process improvements.
• Stay up to date on compliance, legal requirements, and product updates.

Skills

Customer service

Call center

Empathy

Education

High School Diploma

Job description

Farmers Insurance is seeking a Customer Experience Representative to join our on-site team in Mexico City (Polanco). You will handle customer inquiries about insurance policies, resolve issues with empathy, and explain policy details while documenting interactions and collaborating with multiple teams.

A strong focus on compliance and continuous improvement is essential. Ideal candidates have at least 1 year in customer service, call center experience, and are available to work on-site.