Healthcare CSR — On-Site Help with Benefits Access

Maximus; Winchester (KY); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Company-paid medical coverage

Tuition reimbursement

401(k) with company match

Paid time off

Job summary

Maximus is seeking Customer Service Representatives to support users navigating healthcare plans. This on-site role in Winchester, KY offers paid training, a starting wage of $15.00 per hour with a 10% shift differential, and opportunities for bonus incentives.

Schedule is full-time, Monday–Friday, with comprehensive benefits and 401(k) planning. Training prepares you for success in helping vulnerable customers.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Regular and predictable attendance is required.
• Must participate and certify in internal CCO training to begin this role.
• Working on-site at our office location is a key requirement for this position.

Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple channels (telephone, emails, web chats, or letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.
• Follow policies and SOPs such as timesheets and HIPAA rules.
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
• Assist callers with filling out online applications and submitting electronically to plan provider for processing.
• Refer calls as required to CSR Lead.
• Maintain up-to-date knowledge of client regulations and policies.
• Report problems via the online system so they can be addressed.

Skills

Customer service

English fluency

Teamwork

Attendance

HIPAA policies

Education

High School diploma or equivalent

Tools

Telephone

Email

Web browser

Job description

Maximus is seeking Customer Service Representatives to support users navigating healthcare plans. This on-site role in Winchester, KY offers paid training, a starting wage of $15.00 per hour with a 10% shift differential, and opportunities for bonus incentives.

Schedule is full-time, Monday–Friday, with comprehensive benefits and 401(k) planning. Training prepares you for success in helping vulnerable customers.