CSR Specialist

Motion; Savannah, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation leave

Sick leave

Holiday pay

Job summary

Motion Industries, Savannah on-site, is seeking a CSR Specialist to accurately fulfill customer orders and handle calls. Responsibilities include quotes, order entry, and maintaining inventory to meet customer needs.

The role focuses on building relationships, optimizing pricing within guidelines, and coordinating with Account Representatives to ensure customer satisfaction.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing and using business systems to locate products.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiates price within parameters to influence gross profit and may adjust non-contract customer pricing.
• Maintains customer relationships to drive repeat business and support process improvements.
• Orders items to ensure inventory levels meet customer needs and sources products from available inventories or suppliers.
• Determines cost-effective shipping methods for customer orders and expedites backorders as needed.
• Coordinates with Account Representatives to ensure customer satisfaction and handles returns when necessary.

Skills

Reliability

Organizational skills

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge (preferred)

Education

High School Diploma or GED

Tools

Business systems

Job description

## CSR SpecialistApply: On-Site: Savannah, GA, USA: Full time: Posted Yesterday: R26\\_0000019615**SUMMARY:** Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES:** • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned.**EDUCATION & EXPERIENCE:** Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES:** • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred.**COMPANY INFORMATION:** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.