On-Site Construction Warranty & Care Specialist

Toll Brothers; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental benefits

401(k) with company match

Discounted stock purchase

Mortgage discounts

Discounts on homes and appliances

Job summary

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in St. Johns, Florida. This on-site role supports the luxury homebuying experience after move-in.

You will coordinate service requests with homeowners and trade partners, perform Home Complete inspections, and contribute to customer satisfaction metrics. Minimum 3–5 years in residential construction with strong computer skills preferred.

Qualifications

• Ability to plan and prioritize while focusing on detail orientation and effective time management.
• Strong grammar and written communication; articulates ideas concisely.
• Proven problem-solving skills to address business needs and issues.
• Proficient with Microsoft Outlook, Excel, and Word.

Responsibilities

• Conduct routine homeowner meetings to observe and assess warranty request submissions.
• Coordinate service appointments between homeowners and trade partners.
• Enter, update, close, and process Purchase Orders for service requests.
• Conduct Home Complete/Quality Inspections prior to delivery to the customer.
• Monitor customer satisfaction metrics related to homeowners served.
• All other duties as assigned.

Skills

Detail orientation

Time management

Grammar and communication

Microsoft Outlook/Excel/Word

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in St. Johns, Florida. This on-site role supports the luxury homebuying experience after move-in.

You will coordinate service requests with homeowners and trade partners, perform Home Complete inspections, and contribute to customer satisfaction metrics. Minimum 3–5 years in residential construction with strong computer skills preferred.