On-Site Construction Warranty Specialist

Talentify; Princeton (NJ); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical & dental

401(k) with company match

Stock purchase plan

Mortgage discounts

Home appliance discounts

Job summary

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Princeton, New Jersey. This on-site role supports the luxury homebuying experience after move-in and includes Home Complete inspections.

The position requires strong customer service, coordination with trade partners, and attention to detail. Competitive benefits accompany a full-time on-site schedule.

Qualifications

• High school diploma or equivalent is required.
• 3–5 years of residential construction experience preferred.

Responsibilities

• Conduct routine homeowner meetings to observe and assess warranty submissions.
• Coordinate service appointments between homeowners and trade partners.
• Manage service requests: entering, updating, closing, and PO processing.
• Perform Home Complete/Quality Inspections prior to delivery to the customer.
• Support customer satisfaction metrics for homeowners served.

Skills

Customer service

Time management

Communication

Problem solving

MS Office

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Princeton, New Jersey. This on-site role supports the luxury homebuying experience after move-in and includes Home Complete inspections.

The position requires strong customer service, coordination with trade partners, and attention to detail. Competitive benefits accompany a full-time on-site schedule.