Luxury Home Warranty Care Specialist

Toll Brothers; Fayetteville (AR); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Toll Brothers is seeking a Construction Customer Care Representative to deliver quality warranty service to homeowners in Fayetteville, Arkansas. This on-site role works closely with homeowners on warranty matters to ensure a premium homebuying experience through timely service requests and inspections.

The ideal candidate will have 3-5 years of residential construction experience, strong communication and problem-solving skills, and proficiency with Outlook, Excel, and Word.

Qualifications

• Ability to plan and prioritize while focusing on detail orientation and effective time management.
• Uses proper grammar when speaking and writing; communicates ideas clearly and concisely.
• Applies creative problem‑solving to address business needs and issues.
• Strong computer skills including Outlook, Excel, and Word.

Responsibilities

• Conduct routine Homeowner meetings to observe and assess warranty request submissions.
• Service appointment communications and coordination between Homeowners and Trade Partners.
• Service Request Management: entering, updating, closing and Purchase Order processing.
• Conduct Home Complete/Quality Inspections prior to delivery to the Customer.
• Responsible for customer satisfaction metrics related to homeowners served.
• All other duties as assigned.

Skills

Detail orientation

Time management

Communication skills

Problem solving

Customer service experience

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Toll Brothers is seeking a Construction Customer Care Representative to deliver quality warranty service to homeowners in Fayetteville, Arkansas. This on-site role works closely with homeowners on warranty matters to ensure a premium homebuying experience through timely service requests and inspections.

The ideal candidate will have 3-5 years of residential construction experience, strong communication and problem-solving skills, and proficiency with Outlook, Excel, and Word.