Luxury Construction Customer Care Specialist (Warranty)

Toll Brothers; Princeton (NJ); On-site; USD 76,276,000 - 101,091,000; Full time

Benefits offered by this job

Medical & Dental

401(k) Matching

Home Discounts

Job summary

Toll Brothers, America\'s Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Princeton, New Jersey.

This on-site role works closely with homeowners on warranty matters, ensures timely resolution of service requests, and conducts Home Complete inspections prior to delivery to the customer, contributing to an exceptional luxury homebuying experience.

Qualifications

• High school diploma or equivalent.
• 3 - 5 years of residential construction experience.
• Outstanding customer service and communication skills.

Responsibilities

• Conduct routine homeowner meetings to observe warranty submissions.
• Coordinate service appointments between homeowners and trade partners.
• Enter, update, and close service requests and process purchase orders.
• Perform Home Complete/Quality Inspections prior to delivery.
• Contribute to customer satisfaction metrics.

Skills

Customer service

Time management

Communication

Problem solving

Computer skills

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Toll Brothers, America\'s Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Princeton, New Jersey.

This on-site role works closely with homeowners on warranty matters, ensures timely resolution of service requests, and conducts Home Complete inspections prior to delivery to the customer, contributing to an exceptional luxury homebuying experience.