High-Volume Customer Support Specialist (Passport & Visa)

HelloGov AI, Inc.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Parking pass provided

Complimentary breakfast and snacks

Aetna Medical, Vision, Dental & Life

10 PTO days + most federal holidays

Growth opportunities within a fast-scl

Job summary

HelloGov AI, Inc. in Miami, a Brickell-based startup transforming government services, seeks a Customer Service Representative to deliver a premium experience on every call.

You will guide customers through passport, visa, and registration applications while maintaining service excellence. The role involves outbound support and handling inquiries with a focus on smooth processes and high-quality interactions.

Qualifications

• 1+ years of experience delivering exceptional customer service in a fast-paced environment.
• Proven de-escalation skills and ability to manage high call volume.
• Strong verbal communication and problem-solving ability.
• Experience with CRM or customer-facing tools (training provided).
• Highly organized, punctual, and self-directed.
• Positive, team-oriented attitude with a results-driven mindset.
• Bachelor's degree preferred.
• Must be legally authorized to work in the U.S. (background check required).

Responsibilities

• Deliver a premium customer experience on every call.
• Assist customers with passport, visa, and registration applications.
• Address inquiries and ensure a smooth process from start to finish.
• Handle escalations professionally and resolve concerns effectively.
• Gather and share customer feedback to help enhance services.

Skills

Customer service

De-escalation

Verbal communication

Problem solving

Self-directed

Team oriented

Education

Bachelor's degree preferred

Tools

CRM

Job description

HelloGov AI, Inc. in Miami, a Brickell-based startup transforming government services, seeks a Customer Service Representative to deliver a premium experience on every call.

You will guide customers through passport, visa, and registration applications while maintaining service excellence. The role involves outbound support and handling inquiries with a focus on smooth processes and high-quality interactions.