On-Site Community Operations Leader

FirstService Residential; Saint Augustine Shores (FL); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

401k match

Paid holidays

Medical plans

Job summary

FirstService Residential is seeking a Community Association Manager to lead our on-site operation and coordinate with Regional Directors and Boards to implement projects and ensure quality service across departments. You will provide management and leadership to the property team, conduct site inspections, oversee construction, and ensure contractual obligations are met.

Florida CAM certification and a business-related degree are required, with a Monday–Friday 9–5 schedule.

Qualifications

• 3+ years of experience in property operations, hospitality, or construction.
• Must be certified and licensed by the State of Florida for CAM.
• Strong communication, leadership, and organizational skills.
• Proficiency with Microsoft Office, Outlook, and Windows.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recruit, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in investigation and resolution of problems.
• Reserved for property specific job responsibilities. (i.e.-Organizing packages)

Skills

Property operations

Leadership

Communication

Problem solving

MS Office

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking a Community Association Manager to lead our on-site operation and coordinate with Regional Directors and Boards to implement projects and ensure quality service across departments. You will provide management and leadership to the property team, conduct site inspections, oversee construction, and ensure contractual obligations are met.

Florida CAM certification and a business-related degree are required, with a Monday–Friday 9–5 schedule.