On-Site Community Manager | Property & Resident Experience

Sun Chemical; Rancho Cucamonga (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Medical & Prescription

Dental & Vision Plans

On-Site Fitness Center

Life Insurance & Disability

401(k) Plan with Sun matching

Employee Assistance Program

Tuition Reimbursement

Paid Time Off & Holidays

Parental Leave

Job summary

Sun Communities is seeking a Community Manager in California to oversee operations, budgeting, and resident relations within the community. The role requires 24/7 on-call availability and hands-on leadership over leasing, maintenance, and team performance.

The position involves on-site work, handling budgets, and ensuring compliance with fair housing laws, with strong emphasis on customer service, reporting, and operational excellence. Housing provided on-site.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Real Estate, Hospitality or Business preferred.
• 2 years in property management experience, including 2 years of supervisory experience required.
• 6 months in prior sales and leasing experience required.
• 6 months in previous experience using NetSuite preferred.
• General knowledge of maintenance.
• Demonstrated leadership abilities.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Solid negotiation skills.
• Ability to thrive in a fast-paced environment.
• Working knowledge of basic accounting principles.
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law.

Responsibilities

• Markets models, pre-owned, and brokered homes for sale; prepares documents to list and sell homes (Essential)
• Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential)
• Handles delinquencies and approves eviction proceedings while adhering to Sun’s policies (Essential)
• Monitors, codes, and approves all invoices for operating expenses and sales-related costs (Essential)
• Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests
• Ensures compliance with federal, state, & local agencies that regulate fair housing laws and community operations
• Reviews and approves/denies residency applications
• Initiates lease renewals and rent increase letters, ensuring timely distribution
• Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
• Inspects and recommends purchase and renovation of used/repossessed homes
• Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins
• Handles emergencies that arise onsite, ensuring adherence to standard procedures
• Ensures compliance of safety policies; completes incident reports in a timely manner
• Ensures that community appearance is maintained to Sun’s curb appeal standards
• Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
• Reports deficiencies that would adversely affect the operation of the community
• Reviews and compiles property accounting reports for the Accounting team
• Driving is an essential function of the role and a business necessity as the Community Manager must independently complete various tasks such as inspecting used or repossessed homes for purchase and renovation, travel across the property to assess curb appeal and handle on-site emergencies, make bank runs to deposit site rent and community income, and travel within the property and to nearby locations as needed.
• All other duties as assigned

Skills

Leadership

Organization

Communication

Negotiation

Attention to detail

Accounting basics

Education

High School Diploma or GED

Bachelor’s degree in Real Estate, Hospitality or Business

Tools

NetSuite

Microsoft Office

Job description

Sun Communities is seeking a Community Manager in California to oversee operations, budgeting, and resident relations within the community. The role requires 24/7 on-call availability and hands-on leadership over leasing, maintenance, and team performance.

The position involves on-site work, handling budgets, and ensuring compliance with fair housing laws, with strong emphasis on customer service, reporting, and operational excellence. Housing provided on-site.