On-Site Community & Leasing Lead

Rose Senior Living; Virginia; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package, 401(k)

On the job training

Generous paid time off

Competitive compensation with bonus

Great work environment

Opportunities for advancement

Discounted apartment home

Job summary

Edward Rose & Sons seeks an Associate Community Manager to join our on-site team in Midlothian, VA. You will manage apartment rentals, lead a team, ensure exceptional resident service, and support the Community Manager with reporting and operations.

The ideal candidate has supervisory or leadership experience, strong sales or customer service background, and proficiency with Microsoft Office; experience with Yardi Voyager is preferred for property-management workflows and leasing processes.

Qualifications

• Bachelor’s degree is preferred
• Previous experience in a supervisory role is preferred
• Previous sales or customer service experience is required
• Previous experience in multi-family property management is preferred
• Previous leasing experience is preferred
• Must be proficient with Microsoft Office programs
• Experience using Yardi Voyager or related property management software is preferred
• Maintain a professional appearance following team dress code policy
• Must be flexible with work schedule. Weekend hours may be assigned
• Have reliable transportation and valid driver’s license

Responsibilities

• Responsible for all activities related to apartment rentals, including generating and handling traffic, leasing apartments, qualifying prospective residents, preparing lease documentation, and completing move-in and move-out procedures
• Oversee assigned department(s) and work cohesively with supervisors to ensure each team’s success in their day-to-day operations
• Promote high quality customer service through team development initiatives
• Consistently review and develop the team on technical and administrative processes
• Interview and hire qualified candidates
• Successfully acclimate new hires into their roles
• Successfully evaluate and resolve resident concerns in a timely manner
• Identify areas for improvement and suggest practical updates to enhance resident retention and revenue
• Evaluate contractor projects upon completion to ensure high quality and contract compliance
• Assist the Property Manager with accurate and timely report submission
• Accurately prepare and submit communications to the collections department
• Participate in organizing and facilitating community events and other special projects as assigned
• Note repairs, replacements needed and appropriate charges for resident damages upon move out

Skills

Supervisory experience

Customer service experience

Sales experience

Microsoft Office proficiency

Education

Bachelor's degree preferred

Tools

Yardi Voyager

Job description

Edward Rose & Sons seeks an Associate Community Manager to join our on-site team in Midlothian, VA. You will manage apartment rentals, lead a team, ensure exceptional resident service, and support the Community Manager with reporting and operations.

The ideal candidate has supervisory or leadership experience, strong sales or customer service background, and proficiency with Microsoft Office; experience with Yardi Voyager is preferred for property-management workflows and leasing processes.