Associate Community Manager

Edward Rose & Sons; Carmel (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Generous paid time off

Competitive compensation with bonuses

Discounted apartment home

Job summary

A reputable property management firm in Carmel, Indiana, is seeking an Associate Community Manager to enhance resident experiences. The role involves managing apartment rentals, providing customer service, and overseeing team operations. Candidates should have previous sales experience, customer service skills, and supervisory background, with a preference for a Bachelor’s degree. This position offers a competitive compensation package and opportunities for career advancement in a supportive work environment.

Qualifications

• Bachelor's degree is preferred.
• Previous sales or customer service experience is required.
• Must be proficient with Microsoft Office programs.
• Experience in multi-family property management is preferred.

Responsibilities

• Manage apartment rentals and oversee team operations.
• Promote customer service and team development.
• Interview and hire qualified candidates.
• Resolve resident concerns in a timely manner.
• Participate in community events.

Skills

Customer service

Sales experience

Supervisory experience

Microsoft Office proficiency

Problem-solving

Education

Bachelor’s degree

Tools

Yardi Voyager

Job description

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

We are currently looking for a Associate Community Manager to join our on-site community team to help support a positive experience for our residents.

What are the responsibilities of an Associate Community Manager?

• Responsible for all activities related to apartment rentals, including generating and handling traffic, leasing apartments, qualifying prospective residents, preparing lease documentation, and completing move-in and move-out procedures
• Oversee assigned department(s) and work cohesively with supervisors to ensure each team’s success in their day-to-day operations
• Promote high quality customer service through team development initiatives
• Consistently review and develop the team on technical and administrative processes
• Interview and hire qualified candidates
• Successfully acclimate new hires into their roles
• Successfully evaluate and resolve resident concerns in a timely manner
• Identify areas for improvement and suggest practical updates to enhance resident retention and revenue
• Evaluate contractor projects upon completion to ensure high quality and contract compliance
• Assist the Property Manager with accurate and timely report submission
• Accurately prepare and submit communications to the collections department
• Participate in organizing and facilitating community events and other special projects as assigned
• Note repairs, replacements needed and appropriate charges for resident damages upon move out.

What are the role requirements?

• Bachelor’s degree is preferred
• Previous experience in a supervisory role is preferred
• Previous sales or customer service experience is required
• Previous experience in multi-family property management is preferred
• Previous leasing experience is preferred
• Must be proficient with Microsoft Office programs
• Experience using Yardi Voyager or related property management software is preferred
• Maintain a professional appearance following team dress code policy
• Must be flexible with work schedule. Weekend hours may be assigned
• Have reliable transportation and valid driver’s license

What's in it for you?

• Comprehensive benefits package, including 401(k) with company match
• On the job training and development
• Generous paid time off programs
• Competitive compensation plan with bonus opportunities
• Great work environment
• Opportunities for advancement
• Discounted apartment home

Grow a Career with Edward Rose & Sons!

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

Our Mission, Vision, and Values:

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.