Resident Experience & Leasing Team Lead

Edward Rose & Sons, LLC; Fishers (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) match

On-the-job training

Paid time off

Bonus opportunities

Great work environment

Career advancement

Discounted apartments

Job summary

Edward Rose & Sons, LLC is seeking an Associate Community Manager to join our on-site team in Indiana. You will manage apartment rentals, lease documentation, move-in/out procedures, and resident relations to ensure a positive resident experience.

The role requires prior supervisory or leasing experience, strong customer service skills, and proficiency with Microsoft Office; Yardi Voyager experience is preferred.

Qualifications

• Bachelor’s degree preferred; prior supervisory experience helps.
• Experience in sales or customer service required.
• Experience in multi-family property management preferred.
• Leasing experience preferred.
• Proficient with Microsoft Office.
• Experience using Yardi Voyager or related property management software preferred.
• Must have reliable transportation and valid driver’s license.
• Flexible with work schedule; weekend hours may be assigned.

Responsibilities

• Handle apartment rentals, traffic generation, leasing, and move-in/out procedures.
• Oversee departments and coordinate with supervisors.
• Promote high-quality customer service through team development.
• Develop and refine technical and administrative processes.
• Interview and hire qualified candidates.
• Onboard new hires and monitor performance.
• Address resident concerns promptly and pursue improvements.
• Evaluate contractor projects for quality and contract compliance.
• Assist Property Manager with timely reporting.
• Coordinate communications to collections and assist with events.
• Note repair needs and charges for move-out damages.

Skills

Customer service

Sales

Team supervision

Communication

Scheduling

Education

Bachelor’s degree

Tools

Microsoft Office

Yardi Voyager

Job description

Edward Rose & Sons, LLC is seeking an Associate Community Manager to join our on-site team in Indiana. You will manage apartment rentals, lease documentation, move-in/out procedures, and resident relations to ensure a positive resident experience.

The role requires prior supervisory or leasing experience, strong customer service skills, and proficiency with Microsoft Office; Yardi Voyager experience is preferred.