On-Site Community Lead: Member Experience & Growth

WeWork; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

80 hours paid sick time per year

16 weeks parental leave

Healthcare benefits

Job summary

WeWork in Los Angeles is seeking a Community Lead to energize member life and drive hospitality, operations, and revenue growth across a busy workspace. You will own on-site hospitality, member engagement, and building operations while partnering with Leasing to tours and upgrades for prospective and current members.

The role requires a proactive, data-informed mindset, excellent communication, and the ability to manage multiple priorities in a fast-paced environment; you will report to the

Qualifications

• Bachelor's Degree or equivalent experience required.
• Experience in hospitality, multi-unit retail, or related field preferred.
• Proactive problem-solver with entrepreneurial mindset and ability to adapt to change.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication, with ability to build rapport with diverse stakeholders.
• Experience using data to inform decisions and drive member satisfaction.

Responsibilities

• Deliver elevated hospitality by anticipating member and guest needs and ensuring a positive experience across the member journey.
• Serve as primary point of resolution for member feedback, analyze trends, and implement service improvements.
• Support community events to foster professional networking and member connections, impacting retention and satisfaction metrics.
• Manage on-site desk coverage and oversee building operations for standards and efficiency.

Skills

Hospitality experience

Multitasking

Communication skills

Data-driven decision making

Proactive problem-solving

Entrepreneurial mindset

Stakeholder relationship building

Salesforce

Education

Bachelor's degree or equivalent experience

Tools

Qualtrics

Salesforce

Job description

WeWork in Los Angeles is seeking a Community Lead to energize member life and drive hospitality, operations, and revenue growth across a busy workspace. You will own on-site hospitality, member engagement, and building operations while partnering with Leasing to tours and upgrades for prospective and current members.

The role requires a proactive, data-informed mindset, excellent communication, and the ability to manage multiple priorities in a fast-paced environment; you will report to the