On-Site Community Leader — Member Experience & Growth

WeWork; Irvine (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

20 days PTO

Approximately 13 paid holidays

80 hours paid sick time per year

16 weeks parental leave

Competitive healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork in Irvine seeks a Community Lead to own hospitality, member engagement, and building operations. You will ensure premier service, manage daily workflows, and collaborate with Leasing to drive occupancy and revenue.

This role is on-site, five days a week, with a focus on operational excellence and a data-driven approach to member satisfaction. The ideal candidate has a Bachelor's degree or equivalent experience, 3+ years in hospitality or related fields, and strong communication skills

Qualifications

• Bachelor's Degree or equivalent experience.
• Preferred 3+ years of experience in hospitality, multi-unit retail or related fields.
• Proactive problem-solver with entrepreneurial mindset and change adaptability.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication with diverse stakeholders.
• Experience using data to inform decisions and drive satisfaction.

Responsibilities

• Deliver elevated hospitality and personal support across the member journey.
• Resolve member feedback using data and escalations with empathy and accountability.
• Support curated community events to boost networking and retention metrics.
• Lead on-site operations and ensure safety, standards, and cost control.
• Partner with Leasing to tour prospects and drive occupancy and revenue.

Skills

Hospitality

Customer service

Sales support

Lead generation

Education

Bachelor's Degree or equivalent experience

Tools

CRM (Salesforce)

Qualtrics

Job description

WeWork in Irvine seeks a Community Lead to own hospitality, member engagement, and building operations. You will ensure premier service, manage daily workflows, and collaborate with Leasing to drive occupancy and revenue.

This role is on-site, five days a week, with a focus on operational excellence and a data-driven approach to member satisfaction. The ideal candidate has a Bachelor's degree or equivalent experience, 3+ years in hospitality or related fields, and strong communication skills