Community Lead - Member Experience & Ops

WeWork Inc.; Arlington, Northern (VA, KY); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

20 days PTO

Paid holidays

16 weeks parental leave

Healthcare benefits

Job summary

WeWork is seeking a Community Lead to champion hospitality and building operations at our Arlington site. You will own member satisfaction, orchestrate events, and partner with Leasing to maximize occupancy and revenue.

Responsibilities include leading on-site operations, resolving escalations with empathy, and using data to drive improvements in service delivery and member retention.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years in hospitality, multi-unit retail, or related field preferred.
• Experience using data (Qualtrics/Salesforce) to inform decisions and improve member satisfaction.

Responsibilities

• Deliver elevated hospitality and personalize support across the member journey.
• Lead on-site operations, safety, and standard maintenance to ensure a premium experience.
• Partner with Leasing to drive tours, closures, and revenue growth across the building.

Skills

Verbal communication

Written communication

Customer service

Multi-stakeholder collaboration

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Qualtrics

Job description

WeWork is seeking a Community Lead to champion hospitality and building operations at our Arlington site. You will own member satisfaction, orchestrate events, and partner with Leasing to maximize occupancy and revenue.

Responsibilities include leading on-site operations, resolving escalations with empathy, and using data to drive improvements in service delivery and member retention.