On-Site Community Lead - Hospitality, Ops & Growth

WeWork; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

80 hours paid sick time

16 weeks paid parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork is seeking a Community Lead to oversee hospitality, member engagement, and building operations in a fast-paced environment. You will drive exceptional service, manage escalations, and partner with Leasing to grow occupancy and revenue.

The role requires an on-site presence five days a week, strong communication skills, and a proven ability to leverage data (CRM/Qualtrics) to improve member satisfaction and retention across diversified enterprise and entrepreneurial client bases.

Qualifications

• Bachelor's Degree or equivalent experience.
• Preferred 3+ years in hospitality, multi-unit retail or related experience.
• Proactive problem-solver with entrepreneurial mindset and adaptability.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication with diverse stakeholders.
• Experience using data (Qualtrics or CRM tools like Salesforce) to inform decisions and boost satisfaction.

Responsibilities

• Deliver elevated hospitality and personalize member support across all journey stages.
• Serve as primary on-site lead for hospitality and member engagement.
• Coordinate a community event strategy to boost networking and retention.
• Lead on-site operations and safety alignment with internal/external teams.
• Partner with Leasing to tour and convert prospective members and drive occupancy.
• Support renewal and expansion opportunities using data-driven insights.

Skills

Hospitality

Customer service

Stakeholder management

Data-driven decision making

Communication

Education

Bachelor's degree or equivalent

Tools

Qualtrics

Salesforce

Job description

WeWork is seeking a Community Lead to oversee hospitality, member engagement, and building operations in a fast-paced environment. You will drive exceptional service, manage escalations, and partner with Leasing to grow occupancy and revenue.

The role requires an on-site presence five days a week, strong communication skills, and a proven ability to leverage data (CRM/Qualtrics) to improve member satisfaction and retention across diversified enterprise and entrepreneurial client bases.