Community Lead, 195 Montague

WWM - We Work Management LLC; United States; On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

20 days of PTO

Paid holidays (≈13)

16 weeks parental leave

Competitive healthcare

Job summary

WeWork is hiring a Community Lead to own hospitality and building operations at our on-site locations. You will manage member engagement, resolve escalations with empathy, and execute a curated event strategy to boost retention and community value.

You will work with the Community Team, support tours with Leasing, and help drive occupancy through data-informed decisions and excellent service. This is an enterprise-friendly, fast-paced role committed to member success.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years of hospitality, multi-unit retail, or related experience.
• Strong communication and problem-solving abilities.

Responsibilities

• Deliver elevated hospitality and proactive member support across the journey.
• Lead on-site operations to meet service standards and safety requirements.
• Partner with Leasing to tour prospects and drive occupancy and revenue growth.

Skills

Hospitality experience

Customer service

Communication skills

Data-driven decisions

Sales mindset

Education

Bachelor’s degree or equivalent experience

Tools

Qualtrics

Salesforce

Job description

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

Community Lead | Community

Job Title: Community Lead | Community

About The Opportunity

Become the Heart of Our Community; Empowering Life's Work Our Community team isn't just a part of the business—it is the driving force behind our members' success. We are dedicated to enabling every member to create their life's work, and as a Community Lead, you will be leading that effort. In this role, you are responsible for ensuring your building meets our global standards for hospitality and operating excellence. Whether supporting a diverse member base or a key Enterprise client, you will serve as a trusted and reliable leader focused on member satisfaction, operational excellence, and business performance. This is an on-site position, with a requirement to be in the buildings 5 days per week. In this role, your work will include but not be limited to the duties listed below: Hospitality & Member Engagement: Deliver elevated hospitality by anticipating member and guest needs, offering personalized support, and ensuring a positive experience throughout all stages of the member journey. Act as the primary point of resolution for member feedback, leveraging NPS data to identify trends, solve complex escalations with empathy and accountability, and implement proactive service improvements. Support the Community Team in execution of a curated community event strategy that fosters professional networking and member connections, directly impacting member retention and satisfaction metrics. Support the Community desk schedule as needed, ensuring there is consistent coverage during business hours. Building Operations: Serve as the on-site Lead owning the operation excellence and standards of your building, identifying and implementing improvements that enhance the space on a daily basis. Ensure timely resolution, clear communication, and consistent execution on all service requests, monthly move-in/ move-out processes, and maintenance work orders, partnering with internal and external stakeholders. Partner with our Security team to be the on-site representative for all safety and security protocols and ensure the building remains compliant with global health and safety standards. Manage the location’s controllable operating costs, while delivering a premium experience for our members Revenue Growth and Sales Support: Partner with the Leasing team to lead high-impact tours for prospective members, sharing benefits tailored to their unique business needs to capture new revenue and drive building occupancy. Drive building financial success by proactively pursuing revenue growth opportunities, such as ancillary service sales and membership upgrades. Collaborate with members to pinpoint renewal and expansion possibilities through the use of data-informed analytics.

About You

We’d love to hear from you if you meet the qualifications below: Bachelor’s Degree or equivalent experience Preferred 3+ years of professional experience and proven track record of success in hospitality, multi unit retail or related experience. A proactive problem-solver with an entrepreneurial mindset who embraces change and is committed to continuous professional growth. Demonstrated ability to manage multiple priorities in a fast-paced environment. Exceptional verbal and written communication skills, with a natural ability to build rapport with diverse stakeholders ranging from entrepreneurs to Enterprise executives. Experience utilizing data (such as Qualtrics or CRM tools like Salesforce) to inform decision-making and drive member satisfaction. Embraces challenges in a fast-paced environment. Strategic thinker and problem solver with an entrepreneurial mindset. Exhibit a high degree of accountability and a strong work ethic, while maintaining compassion and self-awareness in all professional interactions.

Compensation & Benefits

Base Pay: $65,000 annually Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment. Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. WeWork is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities. WeWork was founded in 2010 with the vision to create environments where people and companies come together, get inspired, and do their best work. Since then, we’ve become one of the leading global flexible space providers committed to delivering technology-driven turnkey solutions, flexible spaces, and community experiences. Learn more about what we do.