On-Site Community & Facilities Manager – Portland

The Instant Group; Portland (OR); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

10% bonus

Excellent benefits

Job summary

The Instant Group is seeking an on-site Facilities Operations Manager in Portland, Oregon. You will oversee all aspects of operational delivery, client relationships, and workplace services to ensure exceptional service experience and commercial performance.

You will lead a full-service operation five days a week, engaging with stakeholders, managing incidents, and delivering monthly reporting while maintaining EH&S compliance and budget controls.

Qualifications

• Experience in managing effective and positive relationships with outsourced suppliers.
• Experience with hospitality and facilities management is required.
• Previous incident/safety management experience would be preferred.
• Experience creating operational reports for external stakeholders: Excel and PowerPoint are required.
• Excellent attention to detail, highly organized, multi-tasker.
• Self-motivated and driven with a 'yes' mentality to drive improvement.
• Able to stay calm and enact a detailed plan in emergencies.
• Solid business acumen; experience with finance systems preferred.

Responsibilities

• Be on-site five days per week in Portland, Oregon.
• Occasional weekend, after, or before normal business hours work.
• Event management and townhall support.
• Deliver a full-service operation with a 5-star hotel feel.
• Build strong relationships with stakeholders and suppliers.
• Ensure workplace is fully operational and processes run smoothly.
• Retain talent by fostering an inclusive, vibrant office.
• Deliver all hard and soft facilities services to spec and meet reporting requirements.
• Manage landlord services and third-party relationships, including service charge obligations.
• Support incident management and client communications, with proper handover notes.
• Provide monthly/quarterly reporting for internal and external stakeholders.
• Oversee commercial activity on portfolio and seek client approvals for recharges.
• Ensure EH&S regulatory compliance.
• Order items for client use and Instant use.
• Log helpdesk tickets and provide proactive follow-ups.
• Liaise with suppliers and outsourced teams; conduct quality checks.
• Own ad hoc duties related to employee journey and delivery services.

Skills

Relationships with suppliers

Hospitality facilities management

Incident/safety management

Excel

PowerPoint

Attention to detail

Self-motivation

Business acumen

Finance systems

Communication / interpersonal

Client management

Tools

Excel

PowerPoint

Job description

The Instant Group is seeking an on-site Facilities Operations Manager in Portland, Oregon. You will oversee all aspects of operational delivery, client relationships, and workplace services to ensure exceptional service experience and commercial performance.

You will lead a full-service operation five days a week, engaging with stakeholders, managing incidents, and delivering monthly reporting while maintaining EH&S compliance and budget controls.