On-Site Community & Facilities Manager

Iwg Plc; Portland (OR); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Iwg Plc in Portland, Oregon is seeking a Community Manager to oversee all aspects of operational delivery and client relationships for the client site. You will manage facilities, workplace services, and service experience, ensuring satisfaction and performance.

You will build strong relationships with stakeholders, monitor compliance and reporting, and drive cost control and continuous improvements while delivering a five-star workplace experience.

Qualifications

• Experience managing relationships with outsourced suppliers.
• Hospitality and facilities management experience required.
• Incident/safety management experience preferred.
• Experience creating operational reports for external stakeholders; strong MS Office skills (Excel/PowerPoint) required.
• Excellent attention to detail; highly organized and able to multi-task.
• Self-motivated with a proactive approach to service delivery.
• Ability to stay calm and execute a detailed plan during emergencies.
• Solid business acumen; finance systems experience preferred.

Responsibilities

• Be on-site five days per week in Portland, Oregon.
• Occasional weekend or after/before hours work.
• Support and organize company-wide events and town halls.
• Deliver a full-service operation with a 5-star hotel feel.
• Foster a welcoming, collaborative workplace and strong stakeholder relationships.
• Ensure operations run smoothly and services meet specifications, costs and reporting.
• Maintain regulatory EH&S compliance and issue resolution.
• Log and track helpdesk tickets; provide proactive reporting.
• Liaise with suppliers, landlords, and outsourced teams for performance and payments.
• Provide monthly/quarterly internal/external reporting and cost review.

Skills

Supplier relationships

Facilities management

Incident/safety management

Excel & PowerPoint

Attention to detail

Proactive service mindset

Emergency planning

Business acumen

Finance systems experience

Tools

Excel

PowerPoint

Job description

Iwg Plc in Portland, Oregon is seeking a Community Manager to oversee all aspects of operational delivery and client relationships for the client site. You will manage facilities, workplace services, and service experience, ensuring satisfaction and performance.

You will build strong relationships with stakeholders, monitor compliance and reporting, and drive cost control and continuous improvements while delivering a five-star workplace experience.