Community Manager

Iwg Plc; Portland (OR); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Iwg Plc in Portland, Oregon is seeking a Community Manager to oversee all aspects of operational delivery and client relationships for the client site. You will manage facilities, workplace services, and service experience, ensuring satisfaction and performance.

You will build strong relationships with stakeholders, monitor compliance and reporting, and drive cost control and continuous improvements while delivering a five-star workplace experience.

Qualifications

• Experience managing relationships with outsourced suppliers.
• Hospitality and facilities management experience required.
• Incident/safety management experience preferred.
• Experience creating operational reports for external stakeholders; strong MS Office skills (Excel/PowerPoint) required.
• Excellent attention to detail; highly organized and able to multi-task.
• Self-motivated with a proactive approach to service delivery.
• Ability to stay calm and execute a detailed plan during emergencies.
• Solid business acumen; finance systems experience preferred.

Responsibilities

• Be on-site five days per week in Portland, Oregon.
• Occasional weekend or after/before hours work.
• Support and organize company-wide events and town halls.
• Deliver a full-service operation with a 5-star hotel feel.
• Foster a welcoming, collaborative workplace and strong stakeholder relationships.
• Ensure operations run smoothly and services meet specifications, costs and reporting.
• Maintain regulatory EH&S compliance and issue resolution.
• Log and track helpdesk tickets; provide proactive reporting.
• Liaise with suppliers, landlords, and outsourced teams for performance and payments.
• Provide monthly/quarterly internal/external reporting and cost review.

Skills

Supplier relationships

Facilities management

Incident/safety management

Excel & PowerPoint

Attention to detail

Proactive service mindset

Emergency planning

Business acumen

Finance systems experience

Tools

Excel

PowerPoint

Job description

Community Manager

The Role

This role is responsible for managing all aspects of operational delivery and client relationships for the client site. You will have full responsibility for any facilities and workplace services, your client’s satisfaction and service experience, and their commercial performance. You will become the heartbeat of the office, living and breathing the client’s core values, and striving to achieve their mission throughout the office.

What will you be doing?

• Be on-site five days per week in Portland, Oregon
• Occasional weekend, after, or before normal business hours work.
• Event management: you will play a key role in supporting and organizing companywide events and townhalls.
• Delivering a full-service operation that feels like a 5-star hotel experience.
• Creating a welcoming and collaborative workplace through proactive management and by building an outstanding relationship with all key stakeholders.
• Proactively ensuring the workplace is fully operational, and processes are running smoothly.
• Retaining talent through an office environment that is inclusive, vibrant, and has excellent service.
• Ensuring all hard and soft facilities services are delivered to specification and planned / reactive activities meet SLEs and agreed process, cost, and reporting requirements. Making interventions as required.
• Creating excellent relationships with outsources or client’s suppliers, driving performance, communication, and motivation.
• Managing landlord services and third party / tenant relationships, ensuring service charge obligations are met.
• Supporting incident management: taking ownership for client communication, services providers’ response, and any incident reports / handover notes.
• Providing accurate and useful monthly / quarterly internal / external reporting.
• Responsibility for commercial activity on your portfolio: reviewing and scrutinising costs, assessing value, need, and priority. Seeking approval from clients for recharges with confidence and understanding.
• Ensuring adherence to all regulatory compliance and EH&S requirements.
• Ordering items for client use and Instant use.
• Logging helpdesk jobs and providing reactive and planned reporting – ensuring follow up and proactive management of jobs.
• Liaising with suppliers and members of the broader outsourced team including cleaning and maintenance teams.
• Undertaking regular quality checks / audits and ensuring customer satisfaction.
• Any other ad hoc duties required supporting the employee journey and delivery services.

Required Skills, Experience & Qualifications

• Experience in managing effective and positive relationships with outsourced suppliers.
• Experience with hospitality and facilities management is required.
• Previous incident/safety management experience would be preferred.
• Experience creating operational reports for external stakeholders: Excellent Microsoft Office Suite skills, particularly in Excel and PowerPoint, are required
• Excellent attention to detail, highly organized, multi-tasker
• Self-motivated and driven with a “yes” mentality: keen to drive improvement.
• You must be able to stay calm and enact a detailed plan in the event of an emergency.
• Solid business acumen is required.
• Experience with finance systems is preferred.

Required Skills, Experience & Qualifications

• Aligned with the following: play to win, help each other grow, solve it together, own your outcome.
• A natural and confident communicator, with exceptional interpersonal skills and the ability to build relationships at all levels.
• Superior client management skills, with an awareness of account management principles.
• An enthusiastic, personal, and proactive approach to service delivery and customer satisfaction.

Salary Range: 62K–$68K with a 10% bonus + excellent benefits!