On-Site Community & Facilities Manager

Regus Management Group, LLC; Durham (NC); On-site; USD 62,000 - 72,000; Full time

Job summary

Regus Management Group, LLC is seeking a Community Manager for Workspace Services in Downtown Durham. You will oversee all facets of facilities and workplace services, manage client relationships, and drive service excellence across operational delivery.

The role requires a hospitality/Facilities background, strong vendor and incident management skills, and proficiency in Excel and PowerPoint to produce operational reports. On-site five days weekly with occasional extended hours.

Qualifications

• Hospitality background preferred.
• Facilities management experience required.
• Experience managing relationships with outsourced suppliers.
• Incident/safety management experience preferred.
• Proficient in Excel and PowerPoint for operational reporting.
• Excellent attention to detail; highly organized; multi-tasker.
• Experience with finance systems preferred.
• Self-motivated with a 'yes' mentality; keen to drive improvement.
• Stay calm and enact a detailed plan in emergencies.
• Solid business acumen.
• Strong MS Office skills; experience with financial/accounting systems.
• Aligned with company values: play to win, help each other grow, solve it together, own your outcome.
• Natural, confident communicator with interpersonal skills; able to build relationships at all levels.
• Superior client management skills; awareness of account management principles.

Responsibilities

• Be on-site five days per week in Downtown Durham.
• Deliver a full-service operation that feels like a 5-star hotel experience.
• Create a welcoming and collaborative workplace by building relationships with key stakeholders.
• Proactively ensure the workplace is fully operational and processes run smoothly.
• Retain talent through an inclusive, vibrant office with excellent service.
• Manage landlord services and third party/tenant relationships; ensure service charge compliance.
• Support incident management and client communications; manage service providers' responses.
• Provide monthly/quarterly reporting and process invoices/POs.
• Oversee commercial activity: review costs, assess value, and obtain client approvals for recharges.
• Ensure EH&S compliance and logging of helpdesk issues.
• Coordinate with suppliers and in-house teams; conduct quality audits.

Skills

Hospitality background

Facilities management

Relationship management

Incident/safety management

Finance systems

Self-motivated

Calm under pressure

Business acumen

Microsoft Office

Financial/accounting systems

Client management

Communication

Tools

Excel

PowerPoint

Microsoft Suite

Job description

Regus Management Group, LLC is seeking a Community Manager for Workspace Services in Downtown Durham. You will oversee all facets of facilities and workplace services, manage client relationships, and drive service excellence across operational delivery.

The role requires a hospitality/Facilities background, strong vendor and incident management skills, and proficiency in Excel and PowerPoint to produce operational reports. On-site five days weekly with occasional extended hours.