Community Manager

Regus Management Group, LLC; Durham (NC); On-site; USD 62,000 - 72,000; Full time

Job summary

Regus Management Group, LLC is seeking a Community Manager for Workspace Services in Downtown Durham. You will oversee all facets of facilities and workplace services, manage client relationships, and drive service excellence across operational delivery.

The role requires a hospitality/Facilities background, strong vendor and incident management skills, and proficiency in Excel and PowerPoint to produce operational reports. On-site five days weekly with occasional extended hours.

Qualifications

• Hospitality background preferred.
• Facilities management experience required.
• Experience managing relationships with outsourced suppliers.
• Incident/safety management experience preferred.
• Proficient in Excel and PowerPoint for operational reporting.
• Excellent attention to detail; highly organized; multi-tasker.
• Experience with finance systems preferred.
• Self-motivated with a 'yes' mentality; keen to drive improvement.
• Stay calm and enact a detailed plan in emergencies.
• Solid business acumen.
• Strong MS Office skills; experience with financial/accounting systems.
• Aligned with company values: play to win, help each other grow, solve it together, own your outcome.
• Natural, confident communicator with interpersonal skills; able to build relationships at all levels.
• Superior client management skills; awareness of account management principles.

Responsibilities

• Be on-site five days per week in Downtown Durham.
• Deliver a full-service operation that feels like a 5-star hotel experience.
• Create a welcoming and collaborative workplace by building relationships with key stakeholders.
• Proactively ensure the workplace is fully operational and processes run smoothly.
• Retain talent through an inclusive, vibrant office with excellent service.
• Manage landlord services and third party/tenant relationships; ensure service charge compliance.
• Support incident management and client communications; manage service providers' responses.
• Provide monthly/quarterly reporting and process invoices/POs.
• Oversee commercial activity: review costs, assess value, and obtain client approvals for recharges.
• Ensure EH&S compliance and logging of helpdesk issues.
• Coordinate with suppliers and in-house teams; conduct quality audits.

Skills

Hospitality background

Facilities management

Relationship management

Incident/safety management

Finance systems

Self-motivated

Calm under pressure

Business acumen

Microsoft Office

Financial/accounting systems

Client management

Communication

Tools

Excel

PowerPoint

Microsoft Suite

Job description

Community Manager_ Workspace Services

The Role

This role is responsible for managing all aspects of operational delivery and client relationships for the client site. You will have full responsibility for any facilities and workplace services, your client's satisfaction and service experience, and their commercial performance. You will become the heartbeat of the office, living and breathing the client's core values, and striving to achieve their mission throughout the office.

What will you be doing?

• Be on-site five days per week in Downtown Durham.
• Occasional weekend, after, or before normal business hours work.
• Delivering a full-service operation that feels like a 5-star hotel experience.
• Creating a welcoming and collaborative workplace through proactive management and by building an outstanding relationship with all key stakeholders.
• Proactively ensuring the workplace is fully operational, and processes are running smoothly.
• Retaining talent through an office environment that is inclusive, vibrant, and has excellent service.
• Ensuring all hard and soft facilities services are delivered to specification and planned / reactive activities meet SLEs and agreed process, cost, and reporting requirements. Making interventions as required.
• Creating excellent relationships with outsources or client's suppliers, driving performance, communication, and motivation.
• Managing landlord services and third party / tenant relationships, ensuring service charge obligations are met.
• Supporting incident management: taking ownership for client communication, services providers' response, and any incident reports / handover notes.
• Providing accurate and useful monthly / quarterly internal / external reporting.
• Process invoices and Purchase Orders.
• Responsibility for commercial activity on your portfolio: reviewing and scrutinising costs, assessing value, need, and priority. Seeking approval from clients for recharges with confidence and understanding.
• Ensuring adherence to all regulatory compliance and EH&S requirements.
• Ordering items for client use and Instant use.
• Logging helpdesk jobs and providing reactive and planned reporting - ensuring follow up and proactive management of jobs.
• Liaising with suppliers and members of the broader outsourced team including cleaning and maintenance teams.
• Undertaking regular quality checks / audits and ensuring customer satisfaction.
• Any other ad hoc duties required supporting the employee journey and delivery services.
• Event management: you will play a key role in supporting and organizing companywide events and townhalls.

Required Skills, Experience & Qualifications

• Experience with hospitality background is preferred.
• Experience with facilities management is required.
• Experience in managing effective and positive relationships with outsourced suppliers.
• Previous incident/safety management experience would be preferred.
• Experience creating operational reports for external stakeholders: experience in Excel and Power Point are required.
• Excellent attention to detail, highly organized, multi-tasker
• Experience with finance systems is preferred.
• Self-motivated and driven with a \"yes\" mentality: keen to drive improvement.
• You must be able to stay calm and enact a detailed plan in the event of an emergency.
• Solid business acumen is required.
• Excellent Microsoft suite skills is required.
• Experience with financial and accounting systems.
• Aligned with the following: play to win, help each other grow, solve it together, own your outcome.
• A natural and confident communicator, with exceptional interpersonal skills and the ability to build relationships at all levels.
• Superior client management skills, with an awareness of account management principles.

An enthusiastic, personal, and proactive approach to service delivery and customer satisfaction.

Rate: $62k-$72K/Annually

Documents

• Community Manager_JD.pdf (18.41 KB)