On-Site Community Experience Leader

Irvine Company; San Jose (CA); On-site; USD 113,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) matching

Job summary

Irvine Company Apartment Communities seeks a Community Manager for the MILANO community in San Jose, CA. The role leads onsite teams, drives financial performance, enhances resident relations, and maintains property aesthetics in line with company standards.

Responsibilities include coaching staff, overseeing leasing processes, collaborating with maintenance and project teams, and ensuring customer service excellence across all touchpoints with residents and vendors.

Qualifications

• Two years of management experience in a customer service environment; leasing experience preferred.
• Ability to communicate clearly in English, both verbally and in writing.
• On-call availability for after-hours emergencies.
• Willingness to work evenings, weekends and holidays.
• Valid California driver’s license; vehicle insurance as required by state law.

Responsibilities

• Create a customer-centered culture for residents, prospects, vendors, and staff.
• Train, onboard, and develop team members to drive engagement and retention.
• Oversee leasing processes and potentially supervise a leasing manager at larger communities.
• Build relationships with internal and external customers to deliver best-in-class service.
• Communicate strategic operations practices to leadership to ensure efficiency.
• Manage property financials, budgets, and forecasting; identify revenue opportunities.
• Maintain Irvine Company standards for property condition and aesthetics.
• Develop and manage resident communications and feedback programs.
• Monitor key metrics and adjust plans to meet occupancy and retention targets.
• Coordinate audits and community inspections to ensure compliance with policies.
• Collaborate with other departments and cross-divisional teams.
• Regularly update competitive data to inform pricing decisions.

Skills

Management experience

English proficiency

Customer service focus

On-call availability

Evenings/weekends/holidays

Valid California driver’s license

Education

High school diploma

Job description

Irvine Company Apartment Communities seeks a Community Manager for the MILANO community in San Jose, CA. The role leads onsite teams, drives financial performance, enhances resident relations, and maintains property aesthetics in line with company standards.

Responsibilities include coaching staff, overseeing leasing processes, collaborating with maintenance and project teams, and ensuring customer service excellence across all touchpoints with residents and vendors.