Community Manager ($112,800.00 - $139,500.00)

Irvine Company; San Jose (CA); On-site; USD 113,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) matching

Job summary

Irvine Company Apartment Communities seeks a Community Manager for the MILANO community in San Jose, CA. The role leads onsite teams, drives financial performance, enhances resident relations, and maintains property aesthetics in line with company standards.

Responsibilities include coaching staff, overseeing leasing processes, collaborating with maintenance and project teams, and ensuring customer service excellence across all touchpoints with residents and vendors.

Qualifications

• Two years of management experience in a customer service environment; leasing experience preferred.
• Ability to communicate clearly in English, both verbally and in writing.
• On-call availability for after-hours emergencies.
• Willingness to work evenings, weekends and holidays.
• Valid California driver’s license; vehicle insurance as required by state law.

Responsibilities

• Create a customer-centered culture for residents, prospects, vendors, and staff.
• Train, onboard, and develop team members to drive engagement and retention.
• Oversee leasing processes and potentially supervise a leasing manager at larger communities.
• Build relationships with internal and external customers to deliver best-in-class service.
• Communicate strategic operations practices to leadership to ensure efficiency.
• Manage property financials, budgets, and forecasting; identify revenue opportunities.
• Maintain Irvine Company standards for property condition and aesthetics.
• Develop and manage resident communications and feedback programs.
• Monitor key metrics and adjust plans to meet occupancy and retention targets.
• Coordinate audits and community inspections to ensure compliance with policies.
• Collaborate with other departments and cross-divisional teams.
• Regularly update competitive data to inform pricing decisions.

Skills

Management experience

English proficiency

Customer service focus

On-call availability

Evenings/weekends/holidays

Valid California driver’s license

Education

High school diploma

Job description

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Community Manager ($112,800.00 - $139,500.00)

Date: Oct 13, 2026

Property: MILANO (2110)

Location: San Jose, CA, 95134

Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Community Manager is responsible for leading all phases of operation of the community, including, but not limited to, leadership and development of onsite team, financial performance, resident relations, and community preservation and aesthetics.

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
• Actively coach the leasing process; may oversee a leasing manager at larger communities.
• Build relationships with internal and external customers to provide best in class service.
• Effectively communicate strategic business practices with leaders within the community to ensure efficiency and consistency.
• Manages financial performance of property to include accountability for budget variances, providing input for budget and forecast planning and identifying opportunities to increase revenue.
• Ensure the condition and quality of the communities meet the Irvine Company standards at all times.
• Develop and manage resident communications.
• Anticipate resident relations challenges and demonstrates problem solving skills when concerns arise.
• Monitors/evaluated key metrics for community and ensure plans are in place to achieve company targets; creates renewal and leasing goals; monitors NTV’s; monitors NPS, social media feedback and follows up as needed.
• Complete audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.
• Regularly updates competitive data to help inform pricing decisions. Communicates findings to GM/Senior Director and Revenue Manager.
• Partner with maintenance leaders and project managers to oversee community projects to ensure minimal impact to residents and prospects.
• Partner with ICAD to ensure customer service standards and operational KPI’s are achieved during ongoing reinvestment projects.
• Variances in responsibilities may exist by community type:
• May be responsible for leading the leasing function to achieve and/or exceed occupancy/availabilitygoals, including coaching on the leasing process.
• Collaborate with the leasing manager to achieve and/or exceed occupancy/availability goals.

Additional Requirements:

Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations:

• High school diploma
• Two years management experience in customer service environment; leasing experience preferred
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
• On call as needed for after hours emergencies
• Ability to work evenings, weekends and holidays

Community Details:

Communities of Responsibility: Crescent Village - All Bldgs
Unit Count: 2188

Compensation:

Base Pay Range:$112,800.00 -$139,500.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.