On-Site Community & Experience Lead

WeWork; Boston (MA); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

401k plan

Life and AD&D insurance

Parental leave - 16 weeks

Job summary

WeWork is seeking a Community Lead at One Lincoln Street in Boston to steward hospitality, member engagement, and building operations within a fast-paced environment. You will partner with Leasing and Security to drive occupancy, resolve escalations, and ensure a premium member experience daily.

The role requires a Bachelor’s degree or equivalent, 3+ years in hospitality or multi-unit retail, and comfort using data tools like Qualtrics or Salesforce.

Qualifications

• Exceptional verbal and written communication skills.
• Experience using data to inform decisions (e.g., Qualtrics or CRM tools).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver elevated hospitality and member engagement across the member journey.
• Serve as on-site lead for building operations and safety standards.
• Partner with Leasing to drive tours, renewals, and revenue growth; manage costs.

Skills

Verbal communication

Written communication

Data-driven decisions

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Qualtrics

Job description

WeWork is seeking a Community Lead at One Lincoln Street in Boston to steward hospitality, member engagement, and building operations within a fast-paced environment. You will partner with Leasing and Security to drive occupancy, resolve escalations, and ensure a premium member experience daily.

The role requires a Bachelor’s degree or equivalent, 3+ years in hospitality or multi-unit retail, and comfort using data tools like Qualtrics or Salesforce.