Member Experience & Community Lead

WeWork; Cambridge (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

20 days PTO

Paid holidays

Paid sick time

Parental leave

Healthcare benefits

401k

Job summary

WeWork in Cambridge, MA is seeking a Community Lead to drive hospitality, member engagement, and operational excellence in our building. You will be the on-site leader ensuring a premium experience for members and Enterprise clients.

You will partner with Leasing for tours, analyze data with tools like Qualtrics or Salesforce, and manage events to boost retention and occupancy. A Bachelor’s degree and 3+ years in hospitality or retail is preferred.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3+ years of professional experience in hospitality, multi-unit retail, or related field.
• Proactive problem-solver with entrepreneurial mindset and growth focus.

Responsibilities

• Deliver elevated hospitality by anticipating member needs and ensuring a positive experience across the member journey.
• Serve as primary point of resolution for member feedback using data to identify trends and improve service.
• Support community events strategy to foster networking and member connections, impacting retention and satisfaction metrics.
• On-site lead ensuring operation excellence, safety, and compliance in the building.

Skills

Hospitality experience

Customer service

Data-informed decisions

Stakeholder management

Education

Bachelor’s Degree or equivalent

Tools

Qualtrics

Salesforce

Job description

WeWork in Cambridge, MA is seeking a Community Lead to drive hospitality, member engagement, and operational excellence in our building. You will be the on-site leader ensuring a premium experience for members and Enterprise clients.

You will partner with Leasing for tours, analyze data with tools like Qualtrics or Salesforce, and manage events to boost retention and occupancy. A Bachelor’s degree and 3+ years in hospitality or retail is preferred.