Entry-Level Collections Specialist

Paycom; Mason (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Paycom is seeking a Collections Specialist based in Mason, OH. This entry-level position supports the Accounts Receivable team by assisting customers with past-due balances and resolving payment issues. Candidates should exhibit strong customer service skills and a willingness to learn.

The role involves contacting customers, documenting interactions, and collaborating with the Accounting team to manage payment discrepancies. Proficiency in Microsoft Office and a professional demeanor are essential.

Qualifications

• Customer service, call center, administrative, or retail experience preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn company systems and processes.

Responsibilities

• Contact customers by phone and email regarding past‑due balances.
• Communicate payment options and assist customers in resolving balances.
• Document customer interactions in the company leasing system.

Skills

Strong verbal communication skills

Attention to detail

Customer service experience

Basic computer skills

Education

Associate degree in business or finance

Tools

Microsoft Office Suite

Job description

Paycom is seeking a Collections Specialist based in Mason, OH. This entry-level position supports the Accounts Receivable team by assisting customers with past-due balances and resolving payment issues. Candidates should exhibit strong customer service skills and a willingness to learn.

The role involves contacting customers, documenting interactions, and collaborating with the Accounting team to manage payment discrepancies. Proficiency in Microsoft Office and a professional demeanor are essential.